Users Slam Gemini Over Login Glitch | Forced Passkey Causes Chaos
Edited By
Fatima Khan
A wave of frustration is mounting among Gemini app users as many report being unable to log in after a mandatory passkey setup. This issue is igniting a storm of complaints across online forums, with no resolution in sight.
User Experiences Highlight Frustration
Many users are taking to platforms like forums and user boards to voice their dissatisfaction. After an enforced passkey setup, login attempts on mobile and desktop have resulted in a continuous error message stating, "something went wrong." Some users noted that they are being prompted for a new passkey, disregarding their existing two-factor authentication (2FA) settings.
One user shared, "I opened a ticket to remove the passkey and fall back to my existing 2FA but haven't heard back." This seems to echo a broader problem; others are also reporting significant delays in support responses, worsening the situation.
Escalating Dissent
Comments reveal a clear trend in grievances regarding Gemini's customer service.
Slow support responses: Users are commenting on the lack of timely help when issues arise, with many saying "they just don’t reply to customers’ inquiries."
Login headaches: Others are expressing frustration over persistent error messages, rendering their accounts practically unusable.
Withdrawal concerns: Some users emphasize relief in having withdrawn funds; one noted, "So glad I was able to get my money out, finally. If you figure things out, get your money and move!"
The Bigger Picture
As frustrations surge over technical glitches and a lack of communication, many users ponder whether this will force a shift in their loyalty.
As of November 2025, this situation seems to spark concerns about digital security and user support in the rapidly changing crypto environment. With more voices joining in, can Gemini afford to ignore these critical issues?
Key Insights
▽ An increasing number of users express dissatisfaction with Gemini's customer service.
✓ Many report similar login issues and error messages after passkey enforcement.
⚠️ Users urge others to withdraw funds if experiencing problems.
"This seems to set a dangerous precedent for user security." - Comment from a frustrated user
With 2025 already brimming with challenges for platforms handling digital currencies, how will Gemini address these user concerns moving forward? Only time will tell.
What Lies Ahead for Gemini
There’s a strong chance Gemini will face increasing pressure to address these login and customer service issues swiftly. If dissatisfaction continues, estimates suggest that up to 30% of users might consider switching to competitors in the next few months. The longer the platform takes to respond, the more likely it is that a significant migration could occur, fueled by growing customer trust in alternatives. Meanwhile, experts indicate that renewed focus on digital security features will likely emerge, as firms in the crypto space scramble to reassure users in light of vulnerabilities exposed by this incident. As users demand accountability and service reliability, Gemini must act quickly to restore faith and confidence.
A Lesson from the Early Internet
This scenario echoing the frustrations of Gemini users is reminiscent of early internet service providers in the late 90s. Many users faced frequent outages and poor support as they navigated a new digital landscape. High-profile cases like those of AOL, which received backlash over similar failings, eventually led to significant market shifts. Just as consumers found new options among emerging ISPs, the current landscape in crypto could see a rebirth of competitive loyalty, with dissatisfied Gemini users seeking refuge in other platforms. This period could shine a spotlight on customer service as the lasting differentiator in the crypto space.