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Revolut transfers: client claims 10k lost to hsbc

Revolut Transfers: Client Claims £10K Lost to HSBC | Ongoing Customer Frustration

By

Fatima Al-Mansoori

May 21, 2026, 09:17 AM

Edited By

Sophie Chang

Updated

May 22, 2026, 03:51 PM

2 minutes estimated to read

A concerned customer looking at a phone displaying a transfer error message with a bank logo in the background.

A frustrated customer reports losing £10,000 during a transfer from their Revolut account to HSBC in Hong Kong, raising alarms regarding the reliability of Revolut's service. The transfer, initiated in early April, has led to continuous delays and inconsistent communication from customer support.

Transaction Trouble: Missing £10K

In early April, the individual made the transfer, expecting no complications after opting for the Ultra subscription to facilitate smooth transactions. However, the money never appeared in the intended HSBC account, leaving the customer in distress.

Frustrating Responses from Support

Despite multiple assurances from Revolut's support agents that the funds were sent, the answers offered little clarity. The customer reported hearing:

  • "It's processing; wait two days."

  • "We don't have it; check with HSBC."

HSBC's confirmation that they never received the funds has intensified the customer’s dilemma.

"I've heard it all, from 'wait' to 'we don't have it'. It's exhausting," the account holder shared.

Complications and System Errors

The issue worsened when the customer learned their transfer was supposedly processed as a domestic payment, which led to the absence of an MT-103 document. According to comments from others, similar issues have emerged, with one user noting, "They have claimed it was processed as a domestic transfer," potentially indicating problems with the local payment processor.

Growing Calls for Accountability and New Perspectives

The distressed customer has filed a formal complaint but faces an eight-week wait for a response, during which their landlord has initiated legal action due to unpaid rent tied to the missing transfer. These setbacks are triggering wider discussions on Revolut's reliability as other customers express their similar experiences in forums.

One account states, "I’ve read that so many people are having the same issue too. Someone has taken it to their European delegation AND several financial authorities to try and resolve it."

User Feedback Highlights

Several helpful suggestions and experiences have surfaced in online discussions:

  • Open a UK HSBC account: "Transfers to HSBC HK are usually instant from my experience," advised one commenter.

  • Request proof from HSBC: "Get a document from HSBC that they do not have received anything from the Revolut account," suggested another, highlighting the importance of obtaining written evidence.

What Lies Ahead for Revolut?

As this situation unfolds, it appears that Revolut will face increased scrutiny from both customers and regulatory agencies. The demands for improved tracking and support are unlikely to fade anytime soon. Could this incident further undermine consumer trust in digital banking systems?

Key Points to Note

  • 🟡 Customer initiated £10,000 transfer in April; funds lost.

  • 🔴 Revolut support provided conflicting information regarding fund status.

  • ⚖️ Legal action taken by the landlord due to unpaid rent stemming from the transfer issue.

  • 👥 Increased discussions in forums about similar customer situations.

In a rapidly changing financial landscape, transparency in banking processes is critical. Will Revolut adapt quickly enough to regain customer confidence?