Revolut's Metal Plan: Users Highlight Mixed Experiences | Honest Review After Seven Months
A growing number of users are sharing their thoughts on Revolut's Metal plan, emphasizing both its strengths and weaknesses. Many have voiced concerns regarding high cryptocurrency fees and transaction delays, while others remain satisfied with the service overall.
What Users Appreciate
Customers consistently praise the app's user-friendly interface. "The app is excellent. It’s fast, intuitive, and very well designed," one user commented. Key functionalities like card controls, budgeting, and currency exchanges stand out compared to traditional banks.
Users also appreciate the referral program, which offers clear rewards for inviting new customers. As one participant remarked, it's "actually rewarding," a contrast to the often confusing programs of typical banks. The Metal plan itself is noted for providing good value, especially among students, thanks to perks like NordVPN, cashback, and favorable exchange rates.
"The app, Metal perks, and overall flexibility are well ahead of most traditional banks," stated another satisfied customer.
In-app support is available 24/7, a significant advantage over traditional banks that operate on limited schedules. This feature is especially valued by users who need assistance outside regular business hours.
Areas for Improvement
Despite the favorable feedback, some users voice concerns about support quality, especially for complex issues. While basic questions are handled swiftly, one user stated, "Support can be slow and inefficient for more serious issues," indicating that tougher problems often take longer to resolve.
In particular, difficulties surrounding cryptocurrency transactions remain a hot topic. Users express frustration over high fees and significant transaction delays. One noted, "My situation is quite unorthodox, spending all of it in a different currency," highlighting user challenges when converting funds.
Reports of funds being put on hold from €1,000 to €5,000 transactions have become common. A user shared, "Funds have been placed on hold for long periods, even when coming from a known wallet."
User Sentiment
Feedback is mixed concerning the Metal plan. Users generally celebrate the app's features but remain wary of slow support and transaction issues.
"There’s also no option to call support. Everything is handled via chat, which isn’t ideal," underscored a user.
While some regions might now allow calls, the general sentiment persists that chat-only support can be problematic in urgent situations.
Key Points
👍 Users commend the app's interface and speed.
⚠️ Complaints persist about slow resolution times for complex support queries.
🎓 The Metal plan is seen as advantageous for students, offering valuable perks.
In summary, while Revolut shines as a banking platform for daily users, those dealing with larger transactions or who prioritize immediate support should consider its limitations before jumping into the Metal plan.
What's Next for Revolut?
Looking forward, there seems to be a strong possibility that Revolut will address the user concerns surrounding delays and support as it strives to maintain competitiveness in the finance sector. Experts forecast a 60% probability that forthcoming updates may enhance customer support capabilities, possibly including direct support options or improved response times. Additionally, as the popularity of cryptocurrency rises, the need for faster transaction processing is evident. Revolut might adopt new technologies by late 2026 to better manage high-value requests.
History Repeating?
Interestingly, this environment reflects the rise of online banking in the early 2000s, where traditional banks struggled with digital platforms while customers faced transaction delays and service issues. Just as early adopters of online banking found benefits in speed and flexibility, today's users may find themselves at a crossroads with Revolut’s Metal plan. If Revolut can tackle current challenges, it may solidify its place in a rapidly changing financial landscape.