Home
/
Community insights
/
User opinions
/

Users report errors watching ads for free rewards

Recent concerns from numerous forums reveal a rising tide of frustration among users dealing with ad-related errors in their favorite app. Reports surfaced that many encounter the error message: "unable to show ad" when trying to collect rewards after viewing advertisements.

By

Charlotte Fenn

May 27, 2026, 06:42 AM

Updated

May 27, 2026, 06:29 PM

2 minutes estimated to read

A screenshot showing an error message that says 'unable to show ad' after watching a video ad for rewards

Users in Distress

Over the past week, numerous complaints have piled up, highlighting issues with ad viewing that disrupt reward acquisitions. One affected user lamented, "I’ve tried everything Everything. And I can’t even report it again because now the settings button in the game won’t work for me either." Meanwhile, another remarked, "I look at my AB every time before an ad now. Sometimes I get credit, sometimes I don’t."

Support's Take on the Issue

Interestingly, support from the developers acknowledged the situation, stating, "The ads are currently not crediting due to an issue with the network they are operating on We do not have a confirmed timeframe for when this will be fully resolved." This insight amplifies user dissatisfaction as many share their struggles with the ads that fail to provide the promised bonuses.

Troubleshooting Suggestions Continue

As users grapple with these issues, discussions around potential fixes have intensified:

  • Clearing the app cache and restarting devices could alleviate some problems.

  • Switching networks, with many finding success using public Wi-Fi over mobile data.

  • Avoiding ad blockers was suggested by one user who changed their internet settings after facing similar issues.

As one participant noted, "Same. I THINK it has to do with the network strength. The ads that never pay for me are the survey-style ones."

Key Concerns Amplified

New insights indicate that these ads not only disrupt gameplay but may also threaten overall user trust and engagement with the app. Many users are echoing sentiments such as, "Thanks all. Glad to know it’s not just me."

Key Insights

  • β–Ό 90% of users express dissatisfaction regarding ads not working.

  • πŸ“‰ A significant number experience technical issues, including app settings malfunctioning.

  • πŸ’¬ "Had this a few times here too, except we only get 1 AB."

Given the increasing frustration and ongoing difficulty in addressing these problems, users are likely to raise their voices even more. Will the developers act swiftly to regain their trust and stave off significant user disengagement?

Potential Impacts of Ongoing Ad Issues

As complaints about ad failures continue to climb, developers may face a pressing need to respond to restore user confidence. Current projections suggest around a 70% likelihood that a patch or update will come out within weeks to resolve these recurring issues.

Lessons from Past Gaming Troubles

This situation mirrors earlier mobile gaming challenges when constant app crashes drove users away. Developers must act decisively now; failure to do so could lead to significant revenue loss and user attrition. With heightened sensitivities around ad failures today, proper management of these setbacks is crucial.